Terms of purchase

INDIVIDUAL RESERVATIONS

To guarantee your booking full prepayment must be done or credit card provided. Hotel keeps the right to make credit card preauthorization if find that’s necessary. In the case that credit card is not valid hotel will inform the guest and Hotel is free to cancel reservation. Credit card details won’t be provided to third parties and will be protected from any kind of abuse.
Until Hotel receive prepayment or credit card details reservation is not guaranteed and Hotel will keep non-guaranteed reservation until 6PM at the day of arrival.
In the case of booking cancellation Hotel will keep received deposit and it can be used for future stay. In the case of late cancellation and no show Hotel is free to charge booked services according to cancellation policy.
Hotel accepts following credit cards: VISA, MasterCard, Maestro, American Express and Diners.

GROUP BOOKINGS AND MEETINGS AND EVENTS

These Conditions apply to all Contracts for the provision of goods and services for group accommodation, meetings and events to the exclusion of all other terms and conditions, including any which The Client may purport to apply or which may appear in any promotional literature.

Cancellations of and Amendments to Accommodation:

If The Client wishes to cancel some or all of the Group Accommodation, such cancellations should be advised to The Hotel in writing. The cancellation shall be deemed to be effective from the date of receipt of written notification.
Any postponement of Group Accommodation shall be considered to be a cancellation and will not be off-set against future bookings.
If The Client cancels a booking, The Hotel will charge a cancellation fee as outlined below:

TIME FRAME (relative to date of reservation)                  CANCELLATION CHARGE
Cancellation between 60 days and 30 days                                    25% of anticipated charges
Cancellation between 30 days and 14 days                                     50% of anticipated charges
Cancellation thereafter                                                                        100% of anticipated charges

Cancellations of and Amendments to Meetings and Events:

The Client may cancel The Event by written notice to The Hotel without incurring any charge at any time up to 60 days prior to the date of the event.
Any postponement of The Event shall be considered to be a cancellation and will not be off-set against future bookings.
If The Client cancels The Event within 60 Days of the date of the event, The Hotel shall be entitled to make the following cancellation charges.
The basic event cost shall be calculated upon the basis of the Guaranteed Minimum Number due to attend The Event and on the basis of those items and services stipulated in the agreement and other requirements contracted for the event.
The Client will advise The Hotel 14 days in advance of The Event date of the number of persons accurate to within 90%, attending the event. Final numbers will be required no fewer than 48 hours before the time of The Event. If fewer than the guaranteed minimum number of persons attends The Event, The Client will be charged for the guaranteed number. If more than the guaranteed minimum numbers attend The Event, The Client will be charged according to the total number attending. While it will endeavour to do so, The Hotel cannot be responsible to cater for a number greater than 10% above the guaranteed minimum number.

TIME FRAME (relative to date of reservation)                 CANCELLATION CHARGE
Cancellation between 60 days and 30 days                                      25% of anticipated charges
Cancellation between 30 days and 14 days                                       50% of anticipated charges
Cancellation thereafter                                                                         100% of anticipated charges

GENERAL

If any dispute arises as to the number of those who attend The Event, The Hotel shall determine the number and such determination shall be final and binding to the parties.
All bookings are provisional until the relevant Contract (signed by the client) is countersigned on behalf of the hotel and dated.
The Client agrees that The Hotel may accept any verbal amendments to the arrangements given during the course of The Event or its preparation by The Client or by anyone acting or purporting to act on The Client’s behalf (unless written instructions contrary to this arrangement are issued to The Hotel by The Client 10 days in advance of The Event date) and The Client agrees to pay for any such additional service provided.
This Agreement does not guarantee The Client exclusive use of the common areas of The Hotel, nor does it preclude The Hotel from accepting bookings or reservations from companies or organizations The Client may consider to be a competitor or in any other way prejudicing The Client’s interests. Any such arrangement deemed appropriate by The Client will require written acceptance to this effect from The Hotel’s General Manager.
The Client undertakes to begin The Event at the agreed time and to ensure that its guests, invitees and other persons associated with The Event vacate the premises at the closing hour indicated.
The Client undertakes not to bring beverages or any food items of any kind into The Hotel and not to cause or permit its guests to do so.
The Client assumes responsibility for any damage caused by him/her or any guests, invitees or other persons attending the event, whether in rooms reserved or in any other part of The Hotel and undertakes to make good or pay full restitution for the making good of any material damage to furniture, fixtures and equipment howsoever caused by persons working on their behalf during set-up or dismantling of equipment used by them. Nothing shall be affixed to the floors, walls, ceilings or columns of the allocated room by nails, screws, drawing pins, tape or any other means or be suspended from the roof or ceiling of the room.
No advertisement, notice, sign, decoration, flag, emblem or device referring to the event may be attached to or displayed in or about the interior of The Hotel without prior approval of The Hotel’s General Manager. The same conditions apply to outside advertisements. Such approval shall not be unreasonably withheld in the case of signs or notices in the interior of The Hotel relating to The Event or Group Accommodation information.
The Client undertakes to conduct the event in an orderly manner and in full compliance with the rules of The Hotel management and with all applicable legislation.
The Client undertakes to ensure that its representatives and agents do not prejudice the Hotel’s responsibility for the provision of a means of escape for all persons on the premises being maintained, unobstructed and immediately available.
If for any reason beyond its control, The Hotel fails to make available the rooms reserved for The Client or to provide any of the agreed goods or services, it shall not be liable for any resulting loss or damage suffered by The Client; and, without prejudice to the generality of the foregoing, The Hotel shall in no event be liable for any loss or damage caused by labour disputes, power failure, government regulations, or acts of God.
The Hotel reserves the right at all times to alter or change the rooms or accommodation to be provided to The Client for the purposes of the function, provided that such alteration or change does not materially and adversely affect the function.
The Client may arrange for materials to be delivered to the hotel prior to the event. All packages must be clearly labeled with The Event name and date; The Hotel must be notified of delivery date and quantities to be delivered and reserves the right to refuse storage of such materials. The Hotel will not accept any liability for damaged or lost items save as a result of established negligence by its staff. The collection of materials should be arranged within 7 days of the completion of The Event. If items are not collected within this time The Hotel reserves the right to dispose of said materials without notification. The Client must ensure that clear instructions regarding collection of materials are given to the hotel prior to departure.

Cancellation by The Hotel

The Hotel reserves the right to cancel the Group Accommodation or The Event if relative information arises following confirmation that The Hotel considers may damage the reputation of The Hotel. In the event of such a cancellation, The Hotel will refund all advance payments but will have no further liability to The Client.
The Hotel reserves the right to cancel the Group Accommodation or The Event if The Client is more than 7 days in arrears with any payment due to The Hotel or if The Client becomes insolvent or enters into liquidation or receivership.

Third Party:

Where the Client requests The Hotel to arrange for the provision of goods or services by third parties on The Client’s behalf, The Hotel shall do so as the Client’s agent and Client shall be liable for all charges and liabilities in respect thereof and fully indemnify The Hotel of the same.
The Client shall not be entitled to assign the Agreement to any third party nor utilize the accommodation for any group other than stated in the Agreement without the Hotel’s prior written consent.
The Agreement is between the Hotel and the Client, and the Client undertakes that is not entering into the agreement on behalf of any third party.
No variation to the Agreement shall be effective unless in writing and signed on behalf of both the Hotel and the Client. These conditions shall prevail over any standard conditions, which might otherwise apply.
Any waiver, breach, declaration of invalidity of any of these terms and conditions does not constitute waiver, breach or invalidity of any of the other term, which shall continue in full force and affect.
The signature on behalf of The Client hereunder constitutes acceptance of these terms and conditions and this Agreement supersedes the terms of any previous agreement made between The Client and The Hotel relating to the same subject matter.
Croatian law governs this Agreement and the parties submit to the exclusive jurisdiction of the Croatian courts.